Mortgage Company 101

Mortgage Company 101: No matter who you call when you work with a mortgage company, you need to know up front how they work.  You can put a lot of stock into how they respond to you when you first call in.  Are they just interested in getting your info and getting you off the line?  Or do they ask you specific questions about your financial picture, and what you are looking for?  Do you talk to a real human being, or an automated service?  If you called after your normal work hours, did you get a machine, or a person?  Do they give you a good feeling, up front, that you are working with real professionals, who will be attentive and helpful through the process?

You can also start to learn about the company in this call.  Ask them about timelines.  Find out how quickly you can close, when to lock your loan, and learn your choices.  Some great questions to ask during the course of the mortgage process are:

  • What’s your timeline to close my loan?
  • Are there any upcoming times that are better to lock my rate?
  • What are the cost on discount points, and will they help me?
  • Fixed or ARM for my situation?
  • When do I pay this mortgage?
  • How much am I responsible for every month?
  • How much are closing costs?
  • Will you still be there to help after I close?
  • If I prepay my mortgage, will there be a penalty?

In some cases, these questions won’t be answerable in the first phone call.  Your mortgage company will have to develop your loan package before telling you many of these answers.  However, loan officers with a reputable bank or mortgage company will work up your options and call you back with both your options and the answers to most of these questions.

The Home Loan Expert team goes through every mortgage application with the same eye, and gets back to you within a day to discuss your options.  We will build you a loan program that works for you, and give you several different options to get you there, from a 30-year fixed to a 15-Year, an FHA or Conventional, a VA, HARP or Jumbo Loan.  We offer a wide variety of mortgages to cover almost every borrower.

You also get our promise of great customer service.  We work extended hours and come to you at your home or office to make sure that we can meet with every borrower face to face.  We just feel that a mortgage isn’t something to do entirely through email or phone calls.

Call The Home Loan Expert Team at 800-991-6494.  You can always apply online at for your VA Loan, and for your other mortgage needs, and we’re also open on Saturdays and will come to you to help close your loan. We work hard to make it easy on you.  Nobody gets lower rates on better loans than The Home Loan Expert, Ryan Kelley, why go anywhere else?


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